Customer feedback solutions.
Most guests never tell you what they think. The ones who do tend to be at the extremes. A simple, quick prompt reaches more of the people in between.
What useful feedback looks like
Useful feedback is specific and recent. A rating tells you how someone felt. Knowing whether it was the food, the service, the atmosphere or the value tells you what to fix.
Collect it in the moment
Put the QR code where the visit ends: the bill folder, the receipt or the counter. Keep it to a few taps. Every extra question reduces how many guests finish.
Close the loop
- Read feedback at a fixed time each week.
- Pick one issue to improve and tell the team why.
- Reply to Google reviews, positive and negative, in a calm and factual tone.
Stay on the right side of Google’s rules
Invite every guest to share feedback, not only the ones you expect to be happy, and don’t offer rewards for reviews. Google’s policies treat both as problems. Our guide on Google reviews and local visibility explains more.
Make exceptional service easier to deliver.
Explore the tools, see how they work and find the right fit for your restaurant.